Comment: Right at the end of OSCon in September, I got the opportunity to harangue Ubuntu's Mark Shuttleworth about the support vacuum distros such as his create. He didn't have an answer. OK, I was putting him on the spot, but I don't think he'd have done much better if he'd had notice of the question. Frankly, I don't think there is an answer.
So what's the problem? We at Apache know our own software, and are prepared to support it in fora such as the Apache Users mailinglist, and the #apache IRC channel.
Among the diverse issues we have to deal with are the many users who have installed Apache from a third party package. Many of these packages are rearranged so as to be essentially unrecognisable; and in particular, some packagers have very bizarre ideas about how to organise Apache's configuration files. That makes it hard, sometimes impossible, to support the end-users: we may be talking completely at cross-purposes. And for a change, the worst problem is not with Windows packages, nor with commercial Apache packagers like IBM and Oracle (for which, at worst, we can disclaim all responsibility), but with Linux distros. By far the biggest offender, in terms of the support headache it throws on us, is the Debian family, notably Debian itself and its near-clone Ubuntu.
Read more...