One Skype user’s tale of SkypeOut “Add Credits” woe
Skype user rox has recently experienced a customer-service meltdown of the highest magnitude. She writes us to call attention to the many Skype Forum posts she has made in which she has given a blow-by-blow account of the ordeal.
This whole bloody mess started when rox attempted to add an additional $30 to her SkypeOut balance. The credit card authorization for the purchase went through, but it seems that the requisite amont of minutes weren't added to her account.
Four days after contacting Skype support, rox received a response asking her for additional details about the credit card account she used to make the purchase. Then, she received a follow-up from Skype saying that an unnamed "another department" would look into this issue. By that time, the problem was nine days old.
After multiple attempts over the next six days, she finally made things work on October 15. Here's what rox did to get Skype to let her in:
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